Ongoing IT support
Managed IT & Help Desk
Ongoing support for your users, computers, systems, and day-to-day technology needs, with qualifying help desk coverage and clearly defined responsibilities.
View Managed IT PlansBackup and recovery planning
Protect critical data and plan how recovery will work.
NV8 Technology Group reviews what must be protected, configures or coordinates backups within the agreed scope, monitors defined backup jobs, tests recovery procedures, and documents who is responsible when data or systems must be restored.
WHO USES THIS SERVICE
Choose the service responsibility NV8 Technology Group should take over.
NV8 Technology Group can replace another provider, supplement internal staff, or complete a defined project. The final agreement identifies what NV8 Technology Group owns and what remains with your team or another vendor.
Cloud and productivity data
Organizations that need verified backup coverage for Microsoft 365, Google Workspace, cloud data, servers, or workstations
Servers and workstations
Teams whose current provider cannot clearly explain backup monitoring, retention, testing, exclusions, or recovery responsibilities
Tested recovery responsibilities
Organizations preparing for ransomware, equipment failure, provider outages, or another business interruption
COMMON PROBLEMS
Fix backup gaps before a disruption
These problems identify work NV8 Technology Group can review and address within an agreed service scope.
- Nobody can confirm which systems and data are included in backup coverage.
- Backup failures and alerts are not reviewed by an assigned person.
- Files, accounts, servers, or workstations have never been restored in a controlled test.
- Retention periods do not match operating, legal, or recovery requirements.
- Recovery access, contacts, priorities, and responsibilities are not documented.
- The organization has backups but no practical disaster-recovery or business-continuity plan.
WHAT NV8 Technology Group WILL DO
Services included in the agreed scope
NV8 Technology Group documents the services it will manage, the work it will complete, and any responsibilities that remain with your staff or other providers.
- Microsoft 365 backup
- Google Workspace backup
- Cloud-data backup
- Server backup
- Workstation backup
- Backup monitoring and alert review
- Recovery testing
- Retention planning
- Disaster-recovery planning
- Business-continuity planning
- Ransomware recovery preparation
- Recovery documentation and responsibility assignments
WHAT IS INCLUDED
Specific work and documentation
The proposal identifies the exact deliverables. Depending on the approved scope, they may include:
- An inventory of protected systems and data, documented exclusions, recovery priorities, account ownership, and responsible parties
- A defined backup approach for approved Microsoft 365, Google Workspace, cloud-data, server, and workstation systems
- Backup monitoring, alert review, failure escalation, and exception-handling procedures included in the agreed scope
- Recovery tests, retention schedules, recovery instructions, and test results documented for the systems included in the agreement
- Disaster-recovery and business-continuity responsibilities covering contacts, dependencies, ransomware preparation, communication, and next actions
HOW THE WORK HAPPENS
Inventory, configure, test, and document recovery
Responsibilities, timing, dependencies, cost, and exclusions are documented before implementation.
- 01
Inventory systems and recovery requirements
We identify the data, accounts, cloud services, servers, workstations, existing products, administrators, retention needs, and recovery priorities included in the review.
- 02
Define backup coverage and responsibilities
We document what will be protected, what is excluded, who owns each account, how failures are handled, and which recovery objectives guide the approved plan.
- 03
Configure and monitor the approved scope
NV8 Technology Group configures or coordinates the agreed backup services and establishes the monitoring, alert-review, and escalation work listed in the agreement.
- 04
Test recovery and document the plan
We perform the approved recovery tests, record results and limitations, and document recovery steps, retention, contacts, dependencies, and ongoing responsibilities.
Frequently asked questions
Questions about Backup & Disaster Recovery
Does Microsoft 365 or Google Workspace already back up everything we need?
Not necessarily. Platform retention and recovery features vary by service, configuration, license, event, and time period. NV8 Technology Group can compare those capabilities with the organization’s documented recovery requirements before recommending additional coverage.
Can NV8 Technology Group guarantee that every system or file will be recovered?
No. Recovery depends on the systems and data included in the agreement, successful backup jobs, retention, provider availability, credentials, testing, and the condition of the stored data. Scope, exclusions, and known limitations are documented.
How often should recovery be tested?
The schedule depends on system importance, change frequency, recovery requirements, provider capabilities, and the approved service scope. The agreed schedule and test method should be documented rather than assumed.
Can NV8 Technology Group take over backup management from another provider?
Yes, for an agreed scope. NV8 Technology Group can inventory existing products and coverage, confirm authorized access and account ownership, review recent job and test results, document gaps, and coordinate an approved transition.
Is backup the same as disaster recovery or business continuity?
No. Backups preserve defined data or systems. Disaster recovery addresses how technology is restored after disruption, while business continuity also addresses people, facilities, communications, vendors, and operating priorities. The responsibilities included in an NV8 Technology Group engagement are defined in writing.
START WITH A CONVERSATION
Talk to NV8 Technology Group about backup & disaster recovery.
Describe what is not working, which provider currently owns it, and the result you need. NV8 Technology Group will review fit, access, scope, and the next action.